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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Q: What is refurbished furniture?
Refurbished furniture is pre-owned furniture that has been carefully cleaned, repaired, and restored to excellent working and aesthetic condition. At Grace Given Designs, every refurbished piece is inspected and finished by hand before it's offered for sale — so you're getting quality you can trust.
Q: Do you offer custom orders?
Yes! We offer customization within reason on many of our pieces, including refurbished furniture finishes and our handcrafted products like lamp posts and decorative blocks. Contact us to discuss your project and we'll let you know what's possible.
Q: What is your shipping policy?
We offer free shipping on all orders over $150. For orders under $150, shipping rates are calculated at checkout based on your location. We ship nationwide within the United States.
Q: How long does shipping take?
Standard orders typically ship within [X] business days of purchase. Custom orders may take longer depending on the scope of the project. We'll always communicate your estimated timeline upfront.
Q: What is your return policy?
We want you to love your purchase. If there's an issue with your order, please contact us within [X] days of delivery and we'll work with you to make it right. Because our pieces are one-of-a-kind and custom orders are made specifically for you, we handle returns on a case-by-case basis.
Q: Are your pieces in perfect condition?
Our pieces are carefully restored, but we always aim to be honest about the nature of refurbished furniture. Some pieces may have minor character marks consistent with their history — we always describe condition accurately so you know exactly what you're getting.
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